Privacy policy

Evoolve respects your right to privacy and we understand the inherent privacy risks involved in using the Internet. For this reason, we believe that you, our customer, have the right to know exactly how we collect and use your Personal Information.

1. Policy

This Policy describes how we manage your Personal Information, in accordance with the Australian Privacy Principles. It applies to all Personal Information that is collected by or on our behalf via or in connect with your use of this Website and the Services.

2. What we collect

We collect and hold Personal Information which enables us to deliver our Website and the Services.
The types of Personal Information that we collect from Users may include:
• name and contact details (including your email address);
• age, date of birth and gender;
• financial data (including billing and payment details, bank account and/or payment card details through our third party payment processor);
• health information (usually related to the treatment of musculoskeletal pain);
• usage technical data (including information that you post, send receive and share; your login data, interests, preferences, feedback and survey responses; search queries and browsing behaviour; and information you provide when you participate in any interactive features on the Website or when receiving Services)
• purchases and orders (including details about payments to you from us and details of Services you have purchased from us).

3. How we collect and hold Personal Information

Ordinarily, we will collect Personal Information about you, from you directly:
  • we acquire information directly when you interact with the Website, for instance, via forms or emails;
  • we may ask you to complete forms, surveys or questionnaires, and submit additional information to us from time to time.
  • We collect information to help customise your experience. This involves the use of Cookies, and tracking your activities through your IP address or most-recently-visited URL. This information is usually a combination of Personal Information and non-personally identifiable information. 

We may also collect Personal Information about you from third parties if you have agreed that they can provide us with this information.
We adopt stringent physical, electronic and managerial measures to safeguard your Data from unauthorized interception or leaks, and against loss, misuse, unauthorised access, unauthorised modification and unauthorised disclosure. We have security processes in place to secure database and server access, and we take steps to ensure that electronic Data is backed up. For example, Secure Socket Layer (SSL) enables a web browser and a web server to communicate securely, and it allows the web browser to authenticate the web server. The SSL protocol requires the web server to have a digital certificate installed on it in order for an SSL connection to be made. Information sent from forms on our website will be transferred using SSL in an encrypted form using SSL. Addresses on our webpages communicating via SSL will begin with “https://” rather than the more familiar “http://”.
When we no longer require your Personal Information for a permitted purpose, we will securely destroy or de-identify your records in accordance with Australian laws.
All our staff members receive appropriate education and training on Data management.

4. Our Use of Personal Information

  • Where we hold personal information that was collected for a particular (primary) purpose we will ordinarily use or disclose it only for that purpose and not for any other (secondary) purpose unless you have consented, or we are otherwise permitted or required to do so under the Australian Privacy Principles, the Privacy Act, or another law.
  • The Personal Information that we collect is used primarily in connection with the delivery of Services and the operation and functionality of the Website, and also for related purposes. For example:
  • to allow you to successfully make a payment;
  • to provide you with the best possible service and experience when using our Website;
  • internal record keeping;
  • improvement of our Services;
  • transmission by email of promotional materials that may be of interest to you;
  • market research that we use to customise or update the Website.
Due the structure of our business, and how we deliver the Website, and how we handle payments, we may disclose your Personal Information from one of our related bodies corporate or associated entities, to another.

5. Third Party Web Sites and Services

Evoolve may, from time to time, engage other parties to help us deliver the Website and Services; for example:
to host in-person course workshops;
payment handling;
delivery of purchased items;
online services such as search engine optimisation; and advertising and marketing.

Where we share Personal Information with these third parties, we will:
• provide them only with such Data as they reasonably require to perform the services for which we engage them; and 
• work only with third parties based in Australia who commit to comply with the Privacy Act and the Australian Privacy Principles, and only with overseas parties in accordance with clause 9 of this Policy.

We will also disclose your personal information if necessary to comply with a legal obligation and/or if properly directed to do so by an appropriate government, regulatory or statutory body (including a court or tribunal).

We will never sell your personal data to third parties for commercial purposes. We will not disclose your personal information to third parties for marketing purposes without your consent. 

If at some time in the future, there is a change to Evoolve’s ownership or control, you will be contacted in advance and informed of the changes. 

6. You grant us access to your Data

  • Wherever you are required to submit Data, you will be given options to restrict our use of that Data. For example, the use of Data for direct marketing purposes.
  • You may access certain areas of the Website without providing any Data at all and adjust settings such those relating to Cookies and privacy. However, to use all Services and Systems available on the Website you will need to grant us access to a minimum level of Data, such as Account information and details relevant to the Services you seek.

7. Accessing your own Data

You have the right to access the Personal Information that we hold about you. To do so, a formal request can be sent to us. We will always endeavour to meet your request within a reasonable time. In some circumstances, your request for access may be denied – in which case we will give you written reasons. Relevant circumstances could include:

  • if we no longer hold any personal information about you;
  • if your request is frivolous or vexatious;
  • if the information requested relates to existing or anticipated legal proceedings and would not ordinarily be disclosed as part of those proceedings; and
  • if providing access would be unlawful, or the denying of access is required or allowed by law.

We may charge you a reasonable fee for access to some types of information, limited to an amount to recoup our costs. Charges may include document retrieval, photocopying and delivery costs.

8. Correcting your Personal Information

  • It is important that the Personal Information we hold is accurate, up-to-date, and complete.
  • You can access your Account at any time to view or amend Data that is visible to you. However, for details that are not able to be User-modified, you will need to provide us with any changes to enable us to update your records.
  • We will take steps to ensure your Personal Information is correct and up to date by reminding you to contact us if your information has changed; and amending our records when you inform us that your information has changed.

9. Overseas (cross border) disclosure 

From time to time we may engage external service providers who are located overseas and/or who store information outside of Australia. For example our data storage providers or web hosts may use servers, systems, and cloud computing facilities located outside of Australia.

Whilst the use of overseas service providers will not always involve a disclosure of Personal Information, by providing us with your Personal Information, you consent to the possibility that it may be shared with overseas service providers and/or stored on overseas servers. We will also send your Personal Information overseas if you specifically ask us to.

Prior to knowingly disclosing or allowing disclosure of Personal Information to overseas recipients, we will:
• take reasonable steps to ensure that the recipient does not breach the Australian Privacy Principles; or
• seek to establish a reasonable belief that the overseas recipient is subject to protections which, overall, are at least substantially similar to those in the APPs (and which can be enforced).

We will, where practicable, update this Policy from time to time to list the countries in which any overseas recipients are likely to be located. Please contact us if you do not want us to disclose your information to overseas recipients.

If in the future our cross-border disclosure practices change, this will occur only in accordance with the requirements of the Act and the Australian Privacy Principles.

10. Changes to this Policy

Evoolve reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the Policy on your first use of the Website following the alterations.reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Web Site and you are deemed to have accepted the terms of the Policy on your first use of the Web Site following the alterations.

11. Contacting Us

If there are any questions, disputes, or grievances regarding this privacy policy or our handling of Personal Information, you may contact us at admin@evoolvepaincare.academy

12. Definitions and Interpretation

In this Policy the following terms shall have the following meanings:


  • "Account": means collectively the personal information, Payment Information and credentials used by Users to access Material and / or any communications System on the Web Site;
  • “Australian Privacy Principles” or “APPs”: means the Australian Privacy Principles under the Privacy Act 1988;
  • "Cookie": means a small text file placed on your computer, which allows the identification of recurring visitors and analysis of their browsing habits within the Website.
  • "Data": means collectively all information that you submit to the Web Site. This includes, but is not limited to, your Personal Information;
  • "Evoolve”, “we”, “us”, “our”: means Evoolve Pain Care Academy Pty Ltd ABN 13672998168, of 215 Nicholson Rd, Shenton Park, Western Australia 6008;
    • “Privacy Act”: means the Privacy Act 1988 (Commonwealth).
  • "Service": means collectively any online facilities, tools, services or information that Evoolve makes available through the Web Site either now or in the future;
  • "System": means any online communications infrastructure that Evoolve makes available through the Web Site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
  • "User" / "Users": means any third party who accesses the Web Site Website other than an employee or contractor of Evoolve acting in the course of their employment or engagement; and
  • "Website": means the website that you are currently using (evoolvepaincare.academy) - a hybrid learning portal integrating cutting-edge research, clinical innovations, and resources for the treatment of musculoskeletal pain. It includes any sub-domains of this site (e.g. subdomain.evoolvepaincare.academy) unless expressly excluded by their own terms and conditions.
A hybrid learning portal integrating cutting-edge research, clinical innovations, and resources for the treatment of musculoskeletal pain.

Connect with us

admin@evoolvepaincare.academy

Evထlve Pain Care Academy recognises Aboriginal and Torres Strait Islander peoples as Australia’s first peoples. We acknowledge the unique connection that First Nations peoples have to land, waters and the environment. We extend this recognition and respect to First Nations peoples and communities around the world.

The information provided is general information only.

Clinicians should use their own professional judgement in determining the best care for each patient.

People who have pain should consult with their healthcare team before acting on any information.

The content does not create any formal clinical or doctor-patient relationship.

EVOOLVE, its directors, employees, and affiliates shall not be liable for any damages, losses, or adverse outcomes arising from the use of this information.

This information is provided ‘as is’ without any warranties, express or implied.

EVOOLVE reserves the right to update or modify this information and these disclaimers at any time without notice.

These disclaimers are governed by the laws of Western Australia.

© Copyright 2025

Evoolve Pain Care Academy Pty Ltd (ABN 13672998168)
215 Nicholson Rd, Shenton Park,
Western Australia 6008